Common Questions

Every episode on FitSphere is multi-level. In every program we start from the beginning and build up to grow strong and learn together. Every episode has a warm up, workout, and cool down. If you find an episode is difficult, don’t give up. Repeat the episode before going to the next. The programs are contingent on your schedule, so plan when you can work out be it morning, noon, or night and block out time for yourself to practice.

HIIT stands for high, intensity, interval, and training: HIIT. It is excellent for burning fat because we bring our heart rate up to plateau and then we rest in intervals. Meaning that our heart rate spikes not only getting our energy-burning quickly and at a high capacity, but also to increase strength, speed and power to build muscle mass.

Yoga is a Hindu spiritual and ascetic discipline, a part of which, including breath control, simple meditation, and the adoption of specific bodily postures. It is widely practised for health and relaxation.

Lifting light weights for reps is great for building lean muscle tissue which is more metabolically active than fat. Regular strength training is just as important as cardio exercise for losing fat and getting fit.

Some of us struggle with endurance so this technique is a cross-training method to bring about the benefits of mind, breath and alignment in yoga to body.

A good yoga class will help to develop balance, flexibility, and teaches proper alignment. Weights develop stability on the joints and improve bone density with strong lean muscle.

You absolutely can; however, as every woman’s pregnancy and childbirth journey is unique it would be best to ask your doctor what is safe at all stages of pregnancy. A doctor would usually say to give 3 months of rest after giving birth, but do not hesitate to discuss your exercise plan with your doctor and learn what exercises are safe to heal the body postpartum.

The spheres are made from 90% natural rubber from a gum tree and mixed with 10% SBR Styrene Butadiene Rubber. While natural rubber is 100% eco-friendly, SBR is not as pure. This rubber is needed to be mixed in order to bring the material to a state which is durable and won’t break. SBR is actually considered more eco-friendly than most rubbers, but still leaves a small footprint. This material mix comes certified for safety regulations. Inside is filled with natural sand and iron.

Class / Event Booking Policy

FitSphere accepts credit card via Stripe. All prices are in USD.

You will receive a confirmation email instantly after booking. In the event that you do not receive an email from us, please check your Spam folder or notify us via email.

We require each student to have a personal invitation, so multiple bookings are not allowed. Please make sure the email address is correct when submitting.

Spaces fill up quickly, but people do sometimes cancel. Please check back at our website or Instagram in case slots open up.

Cancelation Policy

  • If you cancel at least 48 hrs before the class / event, FitSphere will provide a full refund (minus transaction fee of 10%) of the price paid at booking. As Stripe takes a processing fee, the full amount will be returned minus the transaction fees.
  • If you cancel less than 48 hrs before the class / event, or if you cannot show up on the date, no refund.

Submit your cancelation with the same email used to register for class via our contact form

Tickets are strictly non transferable - meaning they cannot be swapped for other classes, programs, or products. If you can't make it personally and would like to let a friend come instead that's ok. Email us with their first name, last name, and email for registration.

You can expect to see the refund reflect on bank statement in approximately 10 business days. For some banks, this process may take up to 30 days. Should you still not have received your refund in your account within these timeframes, please contact our support team directly.

All FitSphere classes / events have a lot of preparations. After 48 hours your space is firmly reserved and prepared for you. We are unable to process a refund after 48 hours due to this set up and preparation. Whether you use your space or not it is still reserved for you and everything is prepared just as if you were there. Thank you for your kind understanding and we hope you take care of your health leading up to class to avoid cancelation.

Return Policy

The Spheres are not eligible for return or exchange. The sale for the spheres are final, unless they are faulty. Details of shipping are listed in the shipping policy. Returns are not allowed on any outside pop-up shop, event, or class purchase.

In the case that the Spheres are faulty, customers must send pictures and alert us via our contact form within one week of acceptance. The return of the eligible Sphere(s) in new and unworn condition in the original packaging in accordance with our return policy. We do not refund the original shipping fees, however shipping costs will vary depending on location and shipping method.

The Programs on FitSphere are not eligible for return, exchange, cancelation or refund. FitSphere requires all users to read and accept the Terms of Service of using the platform. The sale of programs are final and up to the user to have WiFi access for streaming, able body, and willingness to make use of their purchase.

Shipping Policy

Shipping prices have been changing every week due to the unforeseen circumstances of Covid-19. Courier services has suspended most shipments, so we can only use the available couriers which unfortunately cost more at times. We understand it is important and we are honoured to be able to continue to servicing your needs during this health crisis, so our team will get in touch with you personally if your country falls into the region that we cannot fulfil due to fluctuating prices.

Depending on your location we use standard post or courier and can expect your Spheres to arrive between 3-10 business days. It is the buyers responsibility to be available to receive their order at the address given. If you miss your attempts to receive your Spheres and are sent back we do not refund or exchange the price of Spheres.

Covid 19 update: Hong Kong is going through a third wave of new infected cases with Coronavirus, so Hong Kong government has announced an emergency working arrangement for all public services. Post office & courier operations will be closed, so our DHL service will be on the only service available in Asia which understandably costs more, but they have their own planes and are prompt with delivery.

Thank you for your kind understanding, patience, and support. We are all doing our best to make things work during this unique time. Your order is important to us and we are honoured to be able to continue to servicing your needs during this health crisis. 

Technical Support

You can begin whenever you like. And once you’ve completed the class, it remains yours to keep using wherever you want. You will have 1 year access anytime & anywhere you have an internet connection. Just use your computer, phone or device like an iPad to log in, get connected, practice with the videos and feel great.

The videos automatically play with 480 px and we have the option for users to switch to HD 1080 px if you are streaming to a TV screen for example.

Add us to your home screen because the average screen time is now over 5 hours per day, bookmarking or adding FitSphere to your home screen will cut down surf time. Here is How to Add Websites to the Home Screen on Any Smartphone or Tablet.

Clear cache memory once a month. This is a good practice for all devices to keep your history light and helps us to provide you with the clearest version of FitSphere possible. If you are using Safari here's a quick guide on How to clear your cache in Safari.

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